Health care establishment

Development of the health program has been triggered by the need for quality services in hospitals. After the medical service and quality treatments that are the prime concern of any reliable health care institution, catering and related services are the second priority in order to ensure that the patients feel secured and confident.

A reliable and successful catering operation in a hospital depends on the following factors:

» Specification:
The job of a catering company specialized in food services for a hospital is to give quality services as per the specification.

» Technical competence:
Foodservices in hospitals are different from any service provided in other type of institutions. It is a very sensitive and delicate task which requires technical competence and know how in the implementation of processes, techniques and procedures.

» Professional and experienced staff:
The special requirements of hospital catering demand supervision and personnel specially trained for this particular type of catering. Adequate training must be provided to catering staff at all levels to ensure that their performance is up to the required standards.

» Management:
An experienced, efficient and reliable management is essential to face all contingencies and situations requiring immediate response with no room for wrong measures or decisions.

» Organizations:
A successful catering operation in hospitals depends on a multitude of details. It is a complex situation where a perfect organization and planning at all levels is the only key to ensure that performance is conducted adequately to meet objectives.

» Hygiene:
Specification of hygiene is extremely severe in a hospital. Hygiene applies to all food service personnel, hygiene in handling of foodstuff as well as perfect hygiene and sanitation of catering premises, facilities and equipment.

» Quality of food:
Quality means perfect selection of foodstuff and its handling and processing according to very strict specifications.